Lonsdale House Boutique Apartments

Rental Agreement

House Rules

Check-in / Check-out

  • Apartments are available for occupation from 3pm on the day of arrival.

  • Properties must be vacated by 10am on the day of departure, and the key left in the key safe provided. There will be a £20 charge for any lost apartment keys.

Parking

  • Parking for the apartments is in nearby, convenient car parks at an additional charge. Unfortunately, there is no private parking onsite.

Guests & Occupancy

  • The person making the booking must be over the age of 18.

  • The number of guests is restricted to the number of beds appropriate to each apartment, plus one additional person who can access a sofa bed. Apart from a baby in a cot, no additional guests can be permitted.

  • A third guest beyond the number originally booked (excluding a baby in a cot) will be subject to an extra charge.

Smoking & Pets

  • Smoking is strictly prohibited in any enclosed areas inside the property. A charge of £100 will be made for any additional cleaning resulting from these rules not being observed.

  • Up to 2 dogs are accepted in each of our designated pet-friendly rooms. Please ensure this is confirmed by our staff prior to your arrival. Pets are subject to a supplement of £10 per dog per night. No other animals are permitted at Lonsdale House. 

  • Pets must not be left unattended at any time.

Payments & Security

  • Full payment is required 48 hours before the arrival date. Prices include VAT at the prevailing rate.

  • A £99 Security Deposit is mandatory for every booking and must be provided prior to checking in. This deposit serves as a safeguard against potential damages, unpaid charges, or policy violations during the stay. 

  • Alternatively, guests may opt to pay a non-refundable Damage Waiver fee, which is a lower amount than the security deposit. This fee provides limited coverage in place of the standard deposit but does not cover all potential damages or charges. Guests selecting this option acknowledge that they remain responsible for any costs exceeding the waiver coverage.

  • The security deposit hold, if applicable, will be fully cancelled 2 days after check-out, subject to an inspection of the property to ensure no damages, missing items, or outstanding charges. 

  • Failure to provide either the required Security Deposit or the Damage Waiver fee may result in cancellation of the booking without a refund.

Facilities & Services

  • Bed linen, towels, heating, and electricity are provided free of charge.

  • WiFi access is provided on a complimentary basis and subject to a fair usage policy*. While Lonsdale House makes every effort to ensure connectivity, service may vary and cannot be guaranteed. The Host is not liable for any disruption, limited access, or unavailability during your stay.

  • Apartments will be cleaned prior to arrival. Daily or additional cleaning can be requested in advance for an additional fee.

  • All rentals are subject to availability, and Lonsdale House reserves the right to re-allocate to a similar or upgraded apartment as necessary based on operational needs.

  • Guests are expected to use the apartments with care, and will be liable for any loss, breakages or damage to a property or contents, as well as any resultant additional cleaning. The Company reserves the right to seek compensation for any damage discovered after departure.

  • A Boot Room is available to store luggage and bicycles for guests' convenience. While we aim to keep this space secure, Lonsdale House cannot guarantee the safety of items stored and is not liable for any loss or damage. Guests are asked not to leave valuables in the Boot Room.

Cancellation Policy

  • Should the booking have to be cancelled for any reason, notification should be made immediately in writing. Cancellation charges are as follows:

    • Free of charge if cancelled 2 or more days in advance of the arrival date.

    • If the booking is cancelled less than 2 days prior to the arrival date, no refund will be made. It is advisable to take out your own holiday insurance.

  • The cancellation policy outlined in this agreement does not apply to reservations made under a non-refundable rate through third-party booking platforms, including but not limited to Booking.com, Expedia, and Airbnb. For such bookings, the cancellation terms set by the respective platform at the time of reservation will prevail.

Lonsdale House reserves the right to refuse to accept any booking and reserves the right to ask any guest to leave if any of the above terms and conditions are not observed.

Returning Guest Offer

  • The Returning Guest Offer is for guests who have stayed with us before. To use it, book direct at lonsdale-house.co.uk and enter the code we send you (for example WELCOMEBACK) when you make your booking.

  • The offer gives 12% off the accommodation rate for a stay of 2 nights or more, with arrival on a Sunday, Monday, Tuesday, Wednesday or Thursday.

  • It applies to stays between 1 November 2026 and 31 March 2027. Dates from 20 December 2026 to 1 January 2027 are excluded.

  • The code cannot be added to an existing booking and cannot be combined with any other discount, offer or promotional code.

  • The discount applies to the accommodation rate only. It does not apply to pet supplements, early check-in, late check-out or any other extras.

  • The offer is for direct bookings only. It is not available on Booking.com, Airbnb, Expedia or other third-party sites.

  • The offer is subject to availability. We may change or withdraw it at any time, but this will not affect a booking that has already been confirmed.

Free Upgrade for Direct Bookings

  • When you book direct, we will upgrade you to a better apartment at no extra charge if one is available for your stay. An upgrade is not guaranteed, depends on availability on the day and is at our discretion. It cannot be requested in advance or exchanged for cash.

Messages from Lonsdale House

  • If you choose to hear from us by WhatsApp when you complete your Boarding Pass, we may message you with returning guest rates, quiet-night offers and ideas for things to do around Ulverston. We send two messages a month at most.

  • You can stop these messages at any time by replying STOP to any of them. Choosing not to receive them does not affect your booking, and we will still contact you about your stay.

  • We use your name and mobile number to send these messages. Our Privacy and Data Usage Policy explains how we look after your information.