Frequently Asked Questions
Check-in and Check-out
Q: Can we have an Early check-in/Late check-out?
Early check-in and late check-out depend on availability on the day. You can request them through the Upgrades section of your boarding pass a few days before your arrival or departure.
Q: How much do you charge for early check-in and late check-out?
Fees start from £14.
Q: How do we check-in?
Please complete your guest registration using the link we sent you. Once completed, you will have access to your Lonsdale House “boarding pass”. Check in instructions become visible to you three hours before your scheduled check-in time.
Q: What is the purpose of the guest registration?
As we do not have a front desk on site, this online process replaces a physical check-in and helps verify your booking, for safety and security reasons. Completing it in advance ensures a smooth and hassle-free arrival, with everything ready for your stay.
Q: Can I check-in late or after hours?
Yes, late check-in is absolutely fine. Please make sure you have your access codes from your boarding pass, as there are no staff on site to let you in. If arriving after 9pm, we kindly ask you to keep noise to a minimum out of respect for other guests.
Pre-arrival Requests
Q: Can we have a cot and/or high chair?
Yes, both are available free of charge. Please let us know in advance so we can reserve one for you.
Q: Can the sofa bed be set up before arrival?
Yes, this can be arranged. Please let us know ahead of your stay.
Q: How do we set up the sofa bed ourselves?
The sofa bed is very easy to use. Simply pull out the base and it will open smoothly. Fresh linen is provided in the wardrobe or cupboard.
Q: Where can we store bikes or luggage before check-in or after check-out?
You are welcome to use The Boot Room in the basement. Please note that access requires a flight of stairs and the area is not monitored, so we recommend not leaving valuables.
Q: We are celebrating a birthday or milestone during our stay. Can you help make it special?
Absolutely! We can provide balloons free of charge. Extras such as Prosecco or celebration cakes can be arranged through the Upgrades section of your boarding pass. Please let us know in advance.
Q: Do you have laundry facilities?
We do not have on site laundry facilities, but we are happy to point you towards nearby laundromats.
Security Deposit
Q: Why do I need to pay a security deposit?
This works in the same way as hotels taking a card on arrival for incidental charges. As we are a self-catering property with no physical front desk, the online registration and deposit process replaces an in-person check in. You may choose a £25 non-refundable damage waiver instead of the £99 refundable deposit if you prefer.
Q: I wasn’t aware of the security deposit when I made my booking.
The security deposit is highlighted before you confirm your booking on your chosen platform. It works like hotels holding a card for incidentals, and ensures a smooth, hassle-free stay.
Q: Is it safe to enter my card details?
Yes. The deposit is processed through a secure and encrypted system. We do not have access to your full card details.
Q: Can I pay in cash upon arrival?
As we do not have a front desk nor staff on site, the deposit must be completed online.
Q: When will my refundable deposit be returned?
The deposit is released from hold two days after check out, once housekeeping checks are completed. Depending on your bank, it usually clears within seven days.
Parking
Q: Where can we park and is it free?
Due to the layout of our building right in front of the street, we do not have our own on-site parking, but there are two very convenient nearby car parks.
- Daltongate Car Park, LA12 7BD
- Directly opposite Lonsdale House. Disabled bays and EV charging available. Around £8 for 24 hours
- Stockbridge Lane Car Park, LA12 7BE
- A 2 to 3-minute walk. Around £1.40 for 24 hours
Pets
Q: I want to bring my dog.
We’d be delighted to welcome your dog! Please just make sure you’ve booked one of our pet-friendly apartments, as only a few of our apartments are designated for pets. This helps us ensure a comfortable stay for all our guests.
Q: How many dogs can we bring?
Up to two dogs are welcome in each designated pet-friendly apartment.
Q: Can I bring my cat?
Unfortunately, we are only equipped to host dogs in our pet-friendly apartments.
Q: How much extra do I pay if I bring my dog/s?
A £10 per dog per night supplement applies and can be paid through the boarding pass.
Dining
Q: How do we order breakfast?
Breakfast can be ordered through your boarding pass. Prices start from £9 and it is delivered fresh by our local café partner. Orders should be placed at least 24 hours in advance. Breakfast is not available on Sundays.
Reservations and Occupancy
Q: How many persons can stay in the apartments?
Up to 3 persons can stay in each of our Deluxe Twin and Deluxe Double Apartments. 4 persons can stay in our 2-Bedroom Family Apartment.
Room Facilities
Q: How can I watch TV?
You can log in to your own streaming services such as Netflix using the smart TV and our high speed Wi Fi.
Q: Can I have fresh towels or a full clean?
A mid-stay clean and a full towel change can be booked via the Upgrades section of your boarding pass.
Q: Are coffee and tea provided?
We provide a starter supply to get you going. We are also conveniently located near shops where you can top up with your favourites.
Events
Q: Can I host a wedding or event at Lonsdale House?
We are currently not a registered events venue. However, if all 13 apartments are booked for two nights, you will have exclusive use of our garden. Please contact us if you would like to arrange a viewing.
Collaborations
Q: I would like to discuss a partnership or business proposal.
Please email us at [email protected]
Accessibility
Q: Which apartment is suitable for guests with mobility needs?
A: Our Windermere apartment is the most suitable option.
06.01.2026